Bank ATM Surcharge Waiver Request Letter

Dear {bank official}:

I am writing to request a one-time waiver of the ATM surcharge in the amount of {amount} that was assessed {date} at {location}.

I had no idea that the ATM was not one that I could freely use without charges. I have since learned to check for the symbol indicating a machine is affiliated with {Bank Name}.

I am living on minimal funds due to {situation}, and {amount} actually poses a hardship to me. I would greatly appreciate it if you would consider reversing the surcharge. I promise that I will exercise more care in my ATM usage in the future.

I’m pleased to have been a loyal {Bank Name} customer for {time period}. Thank you very much.

Sincerely,

{Name}